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I deactivated one of my Trados license, but in the console page, the status is "in used". I need to re-activate it on a new laptop, what can I do?
RWS Community
I deactivated one of my Trados license, but in the console page, the status is "in used". I need to re-activate it on a new laptop, what can I do?
Louis Zhou We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00718397 .
Hi again Sorin Perta, please could you advise further as I am still unable to activate my product. Thanks and best wishes, Alex
Hi again Sorin Perta, please could you advise further as I am still unable to activate my product. Thanks and best wishes, Alex
Hello Alexander Graf
Can you provide more details about the issue you`re encountering? Did you receive an error message when trying to activate the license? Please send a screenshot if yes.
It would be a good idea to open a new thread for this in case I need to open a Support ticket for you.
Thank you,
Sorin