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Hi I changed laptop, asked for offline deactivation, received a long code via email, which I paste into the deactivation field, but there is an error message..any advice?
Many thanks
Anke
RWS Community
Hi I changed laptop, asked for offline deactivation, received a long code via email, which I paste into the deactivation field, but there is an error message..any advice?
Many thanks
Anke
Anke Marion Kessler We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00718546 .
Anke Marion Kessler We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00718546 .