Trados 2021, deactivation and activation on new laptop.

Question

I got a new laptop and need to move my licence over. I reinstalled Trados Studio 2021, deactivated the licence on my old device, and closed the program. I checked in my RWS account to confirm my licence is not in use anymore. Then I opened the software on my new laptop and tried to activate it with the original licence key but I receive the following error message: "Activation failed. Login for this product has been restricted. Contact the system administrator for assistance." I don&acute;t have a support contract and I`m unsure how to proceed. Can anyone help please?

Paul · Answer

Anne Beyer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00718496 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

Trados 2021, deactivation and activation on new laptop.