I don't know how this could have happened, but suddenly the Trados 2021 license that I had been using regularly for 1 year disappeared. If I go to the licenses page, it is gone, so when I enter the Activation code the system tells me "No licenses are currently available for the specified activation code".
I have a delivery on Monday morning and I was planning to work this weekend, but that's impossible!
What hope do I have of being able to have it available for tomorrow, Sunday?
Carlo Coppola We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00718495 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
In the meantime why not download the trial version of 2022 to work on your delivery?
https://www.trados.com/products/trados-studio/free-trial.html
This will have 30-days on it and is the professional version of the tool, so you should have everything you need to be able to work.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks for the reply, Paul.
I downloaded the trial version right now, but it asks me for a license without which it won't let me log in.
It's a joke?
If you haven't ever used the trial before you should be able to use this without a licence. Have you used it before?
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Never! I had a Trados Studio 2021 license installed! The one whose license has mysteriously disappeared ...
ok - I dropped you an email to help you out over the weekend. I can't fix this properly myself I'm afraid but hopefully I can give you a temporary workaround to see you through the weekend.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks a lot, Paul!
I'm sorry Paul, but I don't see the 2022 license in my account!
I hope to find it tomorrow morning, at this point, I'm going to bed!
I thank you anyway for your commitment and support
I'm sorry Paul, but I don't see the 2022 license in my account!
I hope to find it tomorrow morning, at this point, I'm going to bed!
I thank you anyway for your commitment and support
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