license deactivation error

Question

Hello, 
 
 I need your help to deactivate my license. 
 I want to deactivate the license installed in my old PC (2017 software), but I get error messages through the Deactivate button at this trados website in my new PC. 
 
 Thank you.

Sorin Perta · Answer

rachel lee We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00718566 .

Trados Portfolio > 2. Licensing and Installation

license deactivation error