Lucienne Dare We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00722820 .

Same problem.

Validating the Trados 2021 -> Trados 2022 upgrade on RWS was nominally successful ("'Congratulations. Your licenses have been upgraded."), but the Trados 2022 app burps: "Could not connect with the activation server."

This is urgent.
Trados 2021 has been repeatedly into memory error messages (although there was ample memory available in my 16Go).


JF

JF Delannoy 

JF Delannoy said:

This is urgent.
Trados 2021 has been repeatedly into memory error messages (although there was ample memory available in my 16Go).

Please create a new thread for this.  We have an automated ticketing system that is based on one thread one ticket... so you cannot piggy back on someone elses.

You mean for the Out Of Memory error ?

You mean for the Out Of Memory error ?

Was Lucienne Dare's case solved? Would the solution apply to me?

Otherwise, how does the Offline validation solution work ?

JF Delannoy 

JF Delannoy said:

You mean for the Out Of Memory error ?

I think probably the activation server error.  If the support team think your memory issue is related I'm sure they'll tell you.

JF Delannoy said:

Was Lucienne Dare's case solved? Would the solution apply to me?

I have no idea and I don't have access to the ticketing system.