Hello! Please help: After deactivating my Freelance license on my old laptop (Windows 10), I uninstalled Trados Studio and installed a trial copy on my new laptop (Windows 11). Now the program on the new computer has refused the activation code. The license info in my RWS Account shows that one license is in use and that there is no license available. Please help me regain access.
Adolphe Niyonsaba We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00722987 .
Adolphe Niyonsaba We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00722987 .
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