Anne Brulin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00723772 .

I see this issue has been posted 18 days ago, so well over the 48 hours, today I have a near same issue, but I don't see no solutions here... Any updates on this?

Francis Lambeets 

Unfortunately the support teams, and the original poster, rarely come back and offer an explanation for what happened and how it as resolved.  This is unfortunate because now I'm going to ask you to create a new thread so I can create a support ticket on your behalf.  Perhaps you'll come back and tell us what the resolution was when the support team get your ticket and resolve it for you

So please can you create a new thread and explain your problem?  We have an automated system where we can convert a thread into a support case so the technical support team can pick it up.  I can't access that system so I don't know what the resolution was, nor will I be able to see yours.