Problems accessing my subscription, maybe activation issues

Question

When I try to open my Studio 2022, a window opens. It first states that my sbuscription is expired, which is odd since it should not expire before November 2023. Then it asks whether I want to use a perpetual licence or a subscription. When I try to choose the subscription, it claims that my licence is not active. The problem is that on my account, it states that my subscription is active. I have also tried the activation code (the really long code), but it does'nt work.

Trados Studio 2022 Product Activation window with two options: Perpetual License and Subscription. An error message 'Cannot connect to the license server' is displayed.

Then, I have tried activating my account offline but

1. there is no activation code on my SDL account

2. I'm unable to find my installation ID.

This is quite odd, since I have been able to use the program for several weeks and only today, I was denied access.

What should I do?

Then, I have tried activating my account offline but 
 1. there is no activation code on my SDL account 
 2. I'm unable to find my installation ID. This is quite odd, since I have been able to use the program for several weeks and only today, I was denied access. What should I do?

Oana Nagy · Answer

Anne Turkia We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00723897 .

Oana Nagy | QA Engineer | RWS Group

Trados Portfolio > 2. Licensing and Installation

Problems accessing my subscription, maybe activation issues