Hi,
I have a Freelance 2021 license, and my laptop Trados no longer boots. If I understood correctly, I need to deactivate the licence before reinstalling...
I am unable to deactivate online, offline, and there is no reset possibility on the screen.
Can someone help?
Thanks,
Leigh Ann
Leigh Benlian We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00724113 .
Leigh Benlian We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00724113 .
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