Deactivate license

Question

I have a Trados Studio 2021 Freelance single user. After I purchased another laptop deactivated the license on the first one and installed it on the new laptop. It was working fine until recently when I did download upgraded version of the SDL (2021 Studio SR2). Now, whenever I try to open my application, I see a message reading 'activate'. I n my RSW account shows that one license is in use, '0' available. It won't let me 'reset' or' deactivate' license. I have desperately tried everything, spent many hours to figure out without success. Please help and let me know what to do. 
 thank you in advance. 
 John

Oana Nagy · Answer

Said Tabibi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00726118 .

Oana Nagy | QA Engineer | RWS Group

Trados Portfolio > 2. Licensing and Installation

Deactivate license