Paul Kearney We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00726877 .

Thank you. However, after creating this post, I tried again to reset the activation code, and this time it worked. I then used the new code to activate the software, and now it works again. If possible, it would be nice to know why it happened, and if there is anything I could do to stop it happening again. Regards, Paul.

Thank you. However, after creating this post, I tried again to reset the activation code, and this time it worked. I then used the new code to activate the software, and now it works again. If possible, it would be nice to know why it happened, and if there is anything I could do to stop it happening again. Regards, Paul.