Hi.  I bought a Trados Studio Freelance L1 - 12 month subscription, but is unable to activate my subscription.

Below are my status and the steps I've already taken:

- already paid for my license, and received a mail saying "Your order has now been processed" (Order Number: 713956)

- product currently installed is Trados Studio 2021 SR2

- opened the Subscription tab of the Product Activation window, logged in with my account, but a message saying my "Language Cloud subscription has been expired" is shown

- clicked the "Trados Freelance Personal" link under the Subscription tab of the Product Activation window, and when the Language Cloud Dashboard web page opens, the message  "Your subscription is blocked - Payment error" is shown

- tried the workaround below, but the same problem occurs

   gateway.sdl.com/.../communityknowledge

I'm thinking perhaps a reset of my license is needed?

Kindly please open a support case, as I need to use Trados Studio with my work ASAP.

Thank you in advance