why can't i activate my product even though i key in my activation code ???????

Question

I entered my activation code a zillion times and it tells me i am not connected to the server or something like that ??????

Sorin Perta · Answer

Hello Elham Khalil 
 Please try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

why can't i activate my product even though i key in my activation code ???????