Installation errors

Question

Dear support member, 
 While installing Trados Studio 2022 I got two errors (see the attachments). Thus I did a re-install and these errors didn't show up again. So it seems to be good. But I am not sure. 
 
 After that, I installed MultiTerm 2022 and I also got an error message (see the atachment). So, I tried a re-install like I did before with Trados Studio 2022, but this time the error didn't go away. 
 The question is now, who can solve this problem and or these problems for me, that everything may work properly? 
 
 Kind regards, 
 Klaas

Bogdan-Stefan Vadean · Answer

Hello, 
 The MT error seems like an access issue with your one drive location and it is likely the Studio issue occurs because of the same thing ( Studio not being able to access either the Studio Templates or projects.xml file saved on OneDrive). 
 Could you save and attach the detailed error message stack trace of the error message ( steps in article below) ? 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0035340 
 Thank you, 
 Bogdan

Trados Portfolio > 2. Licensing and Installation

Installation errors