I have a Freelance Plus license installed in two laptops , I formatted one of them and not deactivate the license, now I dont have this laptop anymore and want to install that license in my new laptop, but I can’t deactivate it.I want to deactivate the fir

Question

I have a Freelance Plus license installed in two laptops , I formatted one of them and not deactivate the license, now I dont have this laptop anymore and want to install that license in my new laptop, but I can&rsquo;t deactivate it.I want to deactivate the first one installation that I did in 2019. 
 I have the Deactivation Authorization, but not got the Deactivation Certificate. 
 Could you do it to me or explain me how to do it? 
 Thanks, 
 Ver&ocirc;nica

Fasil Aziz · Answer

Maria Verônica dos Santos We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00730352 .

Thanks
Fas

Fas Aziz | Desktop Life Cycle Service Manager | SDL | Support Operations, Support Lifecycle

Trados Portfolio > 2. Licensing and Installation

I have a Freelance Plus license installed in two laptops , I formatted one of them and not deactivate the license, now I dont have this laptop anymore and want to install that license in my new laptop, but I can’t deactivate it.I want to deactivate the fir