Question related to previous thread Cannot install the WorldServer Components package so I can't open .wsxz packages in Studio 2022

Question

Hello 
 this is related to the previous question I asked ( RE: Cannot install the WorldServer Components package so I can't open .wsxz packages in Studio 2022 ) - sorry I didn't find a way to reply directly there. 
 I have tried your suggestion but unfortunately it doesn't work, I had already installed the Components from the AppStore. I have removed them and installed them again but the behaviour is the same, although after I launch the file, the Components appear in the installed apps, even if nothing happens: 
 
 But I still can't open .wsxz packages. If you have any further advice it would be much appreciated as currently I can't use 2022 and I keep using 2019. 
 Many thanks!

Paul · Answer

Laura Bigoni We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00731614 .

Paul Filkin | RWS

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Question related to previous thread Cannot install the WorldServer Components package so I can't open .wsxz packages in Studio 2022