Hi,
I recently purchased a new laptop after having issues with loading and updating Trados 2021 app on my old laptop. I installed the app on my new laptop but ran into the product activation issue as the app failed to recognize my license nor my activation code. It shows that I am on 30day trial for a new purchase.
I tried to reset/deactivate my license online/offline but to no avail. Please advise,
YJ We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00731616 .
Paul Filkin | RWS
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