Deactivating 1 of 2 licenses

As told in the community already:

I had to replace the hard disk of one of my 2 computers.

Now I must activate Trados but deactivating 1 of the 2 (or evewn both) linces of my Trados Plus did not work within Trados when the harddisk still worked.

So I tried it online with no result:

"Reseit license" ope a page

An error has occurred

Clicking "Can't deactivate offline" brings to a page where I can generate a "Deactivation Authorization"

An endless code are generated that I must insairt in the field below (guessed because there is no instruction"

Nothing happens only a note at the bottom "An error has occurred with your offline-deactivation. If you continue to have problems, "

So what to do?

Thank you

Peter

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