Cannot deactivate Studio Freelance 2019 Freelance Plus license neither online nor offline

Question

Hello 
 
 I've searched for any answers in the community blog, but without success. 
 
 Although I have a 2022 license on another computer, I still have one 2019 license (of 2) on my old computer, but I want to move the license to my laptop. Therefore, I need to deactivate it. However, after several attempts to deactivate the license online and offline, it is still active. I have generated an offline certificate and it is all the same. I'm prompted to contact licensing support. As I do not have a support contract, I cannot do anything and the replies in the community blog do not help to resolve my problem. 
 
 Would you please let me know what I can do? 
 
 Thank you 
 Best wishes 
 Lissy

Sorin Perta · Answer

Lissy Wei We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00732396 .

Trados Portfolio > 2. Licensing and Installation

Cannot deactivate Studio Freelance 2019 Freelance Plus license neither online nor offline