I am not able to deactivate, or reset, my Trados Studio Freelance Plus 2017 license(s). Both licenses are on defunct laptops and I need to deactivate them in order to upgrade to the 2022 version and activate it on my new laptop. However, neither resetting nor offline deactivation seem to be working, despite multiple tries and consulting official tutorials. I would appreciate your help!
Hello Magda Dziabala
For Freelance Plus licenses like your you can process the upgrade without deactivating the 2017 version. This way you`ll be able to use Studio 2017 alongside 2022 if needed.
Thank you,
Sorin
Hello Sorin. Thank you for your quick reply. As mentioned, both 2017 licenses are active on long defunct laptops, so I am not able to use them. If I understand the process correctly, I first need to deactivate these licenses, then I can re-activate one of them on my new laptop and finally upgrade it to 2022. I would appreciate your assistance in this.
Thank you,
Magda
Magda Dziabala We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00732526 .
Thank you, Sorin. I appreciate it!
Best regards,
Magda
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