Cannot find my Trados licenses in my account

I bought Trados Studio 2014 Freelance in 2014 and upgraded to Trados Studio 2017 Freelance Plus in 2017. I haven't checked my SDL (now RWS) account in a long time, and now when I do, I cannot find my licenses (Trados, Multiterm, Passolo) anywhere. I will switch to a new computer soon and need to install Trados there. Where can I find my licenses? The "Licenses" section of my account is empty and says "You have no licenses". I need them rather urgently for the upcoming hardware change, please help!

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  • "Just to make sure,"In use: 1/0" and "Available: 0/1" does mean that in addition to the one currently installed on this PC, I have an extra license I can use on another machine, right?" - Yes it does. "And one more question: Is there a way to merge my two accounts to avoid any future confusion (on my part, mainly)?" - Probably. We have logged a support case on your behalf to look at this. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00732691 .

    Paul Filkin | RWS

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • "Just to make sure,"In use: 1/0" and "Available: 0/1" does mean that in addition to the one currently installed on this PC, I have an extra license I can use on another machine, right?" - Yes it does. "And one more question: Is there a way to merge my two accounts to avoid any future confusion (on my part, mainly)?" - Probably. We have logged a support case on your behalf to look at this. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00732691 .

    Paul Filkin | RWS

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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