Hello, I’ve been having problems with my license. It has been reset two times already but I can’t active it it. Can you help me? Can I get a new license number?
Rosa María Sánchez Montero We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00732632 .
Hi, I already have a case No. 00732371 and I replied that I still couldn't active it. But I have not receive and answer
Hi, I already have a case No. 00732371 and I replied that I still couldn't active it. But I have not receive and answer
The issue was solved during a remote session.
Root cause: corrupt license information on user computer.
Translate
