Hello,
since August 2022, I have a Studio 2022 Freelance licence with no expiration date. I received a message saying my licence has expired when I was trying to open Trados Studio today.
Unfortunately, it seems I cannot deactivate or reset my licence. After clicking Reset option in my RWS account, I get an error page. Could you please help me?
Thank you in advance for your help!
Jana
Jana Samalikova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00737629 .
Jana Samalikova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00737629 .
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