Hello,
I would like to deactivate my license to reinstall it on my new computer but when trying to obtain the deactivation certificate, the following error appears : "An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request."
Could you please help me?
Best regards,
Marina
Marina Denogent We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00751459 .
Marina Denogent We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00751459 .
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