We have a 17 users SDL Trados Studio 2019 Professional (Network SN) license for educational purpose. Some weeks ago we moved virtual machines to a new server, I think that’s the reason why installed applications cannot find the licenses and cannot work (the name of the virtual machine is the same but the hardware has changed). We have 17 upgrades available but I’m not able to return the activation because License Manager cannot find the licenses. How can I fix this problem? Could you help me?
Alessandra Bodo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00755651 .
Alessandra Bodo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00755651 .
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