Trados Freelance Plus 2019 license disappeared on my account after buying upgrade to 2022

Hello, I just bought the upgrade from Trados 2019 Freelance Plus to Trados Freelance 2022. I deactivated my Trados 2019 license and I'm trying to get my activation code for the 2022 version. But in my account, I find my order (716845) but neither the Trados 2019 Freelance Plus licence neither the Trados 2022 Freelance Plus licence... Help :-)

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