SDL Trados Freelance 2017 Deactivation failed

Question

Hi Licensing Team! I have a new laptop and want to deactivate my Freelance license on my old laptop in order to activate it on the new one. When deactivating it I receive an Error message "Deactivation failed. - Could not connect to the activation server. Check the activation server address in the provider settings. - The request was aborted: Could not create SSL/TLS secure channel". Is there a solution for this? Many thanks. John

Screenshot of Trados Studio 2017 Product Activation window showing an error message 'Deactivation failed. Could not revoke this license. - Could not connect to the activation server. Check the activation server address in the provider settings. - The request was aborted: Could not create SSLTLS secure channel'.

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[edited by: Trados AI at 1:51 PM (GMT 0) on 4 Mar 2024]

Sorin Perta · Answer

John Dawber We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00769918 .

Trados Portfolio > 2. Licensing and Installation

SDL Trados Freelance 2017 Deactivation failed