Dear all
our licence of Trados Studio 2022 nr. xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. is not possible to deactivate online due to a technical error
Can I kindly ask you to deactivate this licence for me, in order that I can activate it properly?
Many thanks and kind regards
Katia Giors
Alltrad
Daniela Panero We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00773347 .
Dear Sorin, many thanks for this, do you think that the answer will take long time? Because we cannot use the license and it is becoming urgent. Many thanks
Katia Giors
Hello Daniela Panero
My colleagues already replied 2 days ago asking more details about the license and also send an email today.
I will tell them to send another one, please check your email and reply on the case.
Thank you,
Sorin
Hello Sorin, I think that I didn't receive the e-mail because in our details was recorded an old e-mail address. Now this has been fixed so I can reply, thanks fot send the e-mails again
Katia
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