I can't deactivate one of my Trados licenses due to a hard disk crash. That's why it is still in use and I can't reactivate it on a new machine. Could you please help?

I can't deactivate one of my Trados licenses due to a hard disk crash. That's why it is still in use and I can't reactivate it on a new machine. Could you please help?

Jörn Baumgarten We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00773416 .
Oana Nagy | QA Engineer | RWS Group