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Activation code different and Deactivation failed

Faradzilla Roziani Ghazali

Hi,

The activation code on my installed software (2014 Freelance) does not correspond to the license that show up in my SDL account (2014 Freelance Plus). How is this so?

I tried to deactivate the license but encountered an error. What should I do?

SDL Trados Studio 2014 Product Activation window showing an active license for SDL Trados Studio 2014 Freelance with a deactivate button.

Popup window displaying the activation code used on the machine for SDL Trados Studio 2014 Freelance license.

SDL account licenses page showing various Trados Studio licenses including SDL Trados Studio 2014 Freelance Plus with one user in use.

Error message popup stating 'Deactivation failed. Cannot deactivate license. - Socket error 2 (Support reference: SocketError2 -77)'

Thank you.

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[edited by: Trados AI at 1:53 PM (GMT 0) on 4 Mar 2024]
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