I am trying to deactivate one of my activations for Trados Studio 2021 but when I try to confirm the deactivation I get an error message and told to generate a support ticket. How can I get passed this problem?

I am trying to deactivate one of my activations for Trados Studio 2021 but when I try to confirm the deactivation I get an error message and told to generate a support ticket. How can I get passed this problem?

James Brewis We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00773976 .
James Brewis We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00773976 .