I need to activate one of my Trados Studio 2017 Freelancer Plus licenses on a new computer. I initiated 2 deactivations, but neither of them were completed successfully thoug I received the relevant deactivations tickets. What should I do? Should I reset the license? The thing is that I need to activate 1 of the activations on a new computer and keep the other one on my old laptop.
Jose Carlos Morago Tejada We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00774008 .
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