I updated my licence from Studio 2019 to Studio 2022 licence. When I open Studio, I get a message that I have only 3 days remaining. The only options in the window and under Help were "Deactivate" and "Purchase License". I then reset my licence on your website. How should I reactivate it? The same window keeps appearing in Studio. If I now click on Deactivate, I get an error message and Studio closes.
Best regards,
Päivi Ilves
Päivi Ilves We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00775581 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Päivi Ilves We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00775581 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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