I have been using Trados Studio 2022 Starter for months now and it always opens just fine. Two weeks ago all of a sudden it asked for a license activation, and then wouldn't accept the one I had. Someone from support had to take over my computer remotely to fix the issue. Now the same thing is happening again. I can't wait 48 hours for the issue to be fixed, I have a deadline in 4 hours and I can't be constantly randomly locked out of Trados like this. Can anyone help right away? Thank you.
Esther Park We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00775861 .
Paul Filkin | RWS
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You've done the courses and still need to go a little further, or still not clear?
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I followed up this morning and note the support team have already picked this up which is good. Let us know when the issue is resolved.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
It has been resolved. Thank you for your help!
It has been resolved. Thank you for your help!
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