Hi, I recently had my computer repaired and the system was reinstalled. I am now unable to access my previous installation of Trados to obtain deactivation certificate. I tried to reset license as shown in https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 but an error message always appears. Is there any way I can deactivate or reset the license? Thanks.
Der-Yang Chia We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00776305 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Der-Yang Chia We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00776305 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Problem resolved. Thank you so much :)
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