I have Trados Studio 2021. I used it last week for work, and then since today morning it asks me to activate my license (which I already did last week) - basically, as if it "forgot" everything. I thought maybe I missed something, so I wanted to activate it again, but my RWS account shows me that I don't have any licenses (I should have 2 for Trados Studio 2019 and 2 for Trados Studio 2021).
The issue is quite urgent, as I have deadlines today.
Zsuzsánna Kupán We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00776873 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Zsuzsánna Kupán We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00776873 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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