Hello,
I have the following problem:
I have just bought Trados Studio 2022 Freelance update for 2019 (order number 718439).
I installed it, and wanted to activate it the usual way, i.e. deactivate the previous version license and transfer it onto the new product.
The deactivation was successful, but the license did not show in my account, so I can't activate the new program or use the old one either.
Please help.
Thank you very much
Robert
Robert Ćwik We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00776883 .
Robert Ćwik We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00776883 .
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