Over the weekend I asked support to reset our network license because one of the licenses was listed as "in use" although it wasn't
I got an email saying that this was done - but in fact, the license has disappeared from our licenses page altogether!
Please someone help as we are unable to work!!
Giovanni
Giovanni Giusti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00776884 .
Giovanni Giusti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00776884 .
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