Greetings,
My OS has stopped working and I had to format it. I have an SDL Trados Studio 2019 Freelance license. I have tried the offline deactivation and license reset but it turns back with errors. Any advice on how to deactivate and reactivate my license?
Ali Shniqat We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00777290 .
Paul Filkin | RWS
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