Permanent License “Expired”

Question

I have a Studio 2021 Freelance Plus license, one on my PC and the additional activation on my laptop. (Both are SR2, latest versions.) Yesterday, I decided to move the main license to my new PC. I&rsquo;m not using the laptop (I don&rsquo;t travel any more), so I went to deactivate the license there. 
 I got a message telling me that my &ldquo;permanent&rdquo; license has &ldquo;expired&rdquo; and been deactivated. 
 I went to my RWS Licenses page, and it shows "Users: 1 / 1*" &ldquo;In Use: 1 / 0*&rdquo; "Available: 0 / 1*" &ndash; which makes no sense to me at all. There is no &ldquo;Reset license&rdquo; option. 
 I&rsquo;m now afraid to move my main license, in case that goes south, leaving me with no working license! 
 Help, please!

Lydia Simplicio · Accepted Answer

Paul Danaher We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00778024 .

Lydia Simplicio | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Permanent License “Expired”