Marianne Savoie We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00778298 .

I have the same problem. My usual PC has broken and when I try to use another one to continue working, SDL Trados Studio 2022 says that my license has expired. When I try to introduce my permanent licence code, the system returns an error message saying that it is not valid. Also I cannot create a new case, the Trados webpages always redirect me to this forum. Please help asap. Thanks.

I have the same problem. My usual PC has broken and when I try to use another one to continue working, SDL Trados Studio 2022 says that my license has expired. When I try to introduce my permanent licence code, the system returns an error message saying that it is not valid. Also I cannot create a new case, the Trados webpages always redirect me to this forum. Please help asap. Thanks.

Rubén Vicente 

Rubén Vicente said:

Also I cannot create a new case, the Trados webpages always redirect me to this forum.

That's because this is where you ask for help unless you have a support contract.

Please create a new thread in this forum for your request.  We have an automated system for converting the thread into a post and as you didn't create this one the case will be created for the user who did.