Resetting my license.

Question

Hi. 
 
 I had an installing Trados Studio issue and received messages how to solve the problems. 
 However, I checked the message so late and the case had been closed.

Could you please reset my license again? 
 
 I tried to follow the directions but I made a mistake by typing in my license key in the wrong field which is the original license key field in the first pop up dialogue box when opening the trados studio.

My issue is related with this page: 
 Error message "Activation failed. The specified lock code is invalid. when trying to activate a single-user license in Trados Studio 2021 SR2 / 2022 (sdl.com)

Paul · Answer

Eunsuk Park We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00779022 .

Paul Filkin | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Resetting my license.