Activation of Studio 2022 subscription keeps being lost and reactivation needed

Question

Hi, 
 I recently purchased the Studio 2022 Freelance subscription and I've activated it and activation worked. So I thought. At random intervals, often in the middle of working on a project, I lose activation and Studio tells me I need to purchase a license or activate my license/subscription. Then it shuts down, and I have to restart and re-activate under Subscription. This has happened multiple times now, and it makes me lose time. My subscription should be for 1 year, is there a way to fix this so I don't have to keep re-activating? Thanks.

Paul · Answer

Susmi Ostenfeld-Rosenthal We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00779035 .

Paul Filkin | RWS

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Activation of Studio 2022 subscription keeps being lost and reactivation needed