New Subscription: Your RWS ID is not linked to any RWS Language Cloud account. Create an account or contact your RWS Language Cloud account administrator.

Question

I have been using the 30-day free trial version of Trados Studio 2022. I bought a 12-month subscription today and am now trying to log in to the downloaded version. 
 Every time I enter my login credentials, I get this message: "Your RWS ID is not linked to any RWS Language Cloud account. Create an account or contact your RWS Language Cloud account administrator." I am a freelancer and am thus the administrator of my account. 
 I tried redownloading Trados Studio 2022 but continue to receive the same message. From the RWSAccount page I cannot see anything that I am doing wrong. 
 Please help to link my account so I can continue using the software.

Paul · Answer

Ellen Hofman We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00780355 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

New Subscription: Your RWS ID is not linked to any RWS Language Cloud account. Create an account or contact your RWS Language Cloud account administrator.