Hello,
I need to move my SDL Trados 2017 to a different device, I've tried deactivating the licence but I get this error message which I don't understand:
DEACTIVATION FAILED.
COULD NOT GET FEATURE PROFESSIONAL EDITION ACTIVATION ID
I've also tried, as suggested in other threads, to reset my licence in my RWS account, but when I go there it says I have no licences.
Thanks for helping me out!
Valentina
valentina mascetti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00780356 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
valentina mascetti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00780356 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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