I've installed a license server version 17.0.134, but it can not active users when the user set using this server to active licenses.
The error message from Trados Studio when try to connect to license server:
Can not connect to the license server. Check that you have entered the correct license server name that you have network access.
Error Details: No connection to xxx.xxx.xxx.xxx
I'm sure I have access to the license server, what else I need to check?
Henry Huang We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00781043 .
Oana Nagy | QA Engineer | RWS Group
Dear Lydia,
My licence server is till not work, can you help to push the support team a bit quicker? 12 days passed till the case created.
Dear Lydia,
My licence server is till not work, can you help to push the support team a bit quicker? 12 days passed till the case created.
Dear Henry，
Lydia created a case for you on 3.15th Case Id : 00781043.
We also send you some emails about the issue in case. But did not get your feedback.
We advice you to reply the case emails to resolve the issue instead here.
You can check the emails from SDL Support <support@sdl.com>.
Dear Henry，
Lydia has create a Case Id : 00781043 on 3.15th for you.
We have sent some emails about issue in case but did not get your feedback.
We advice you to reply emails from case to resolve the issue instead here.
You can check emails from SDL Support <support@sdl.com>
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