Deactivating licence - Studioo 2017 to then upgrade to 2022 - URGENT

Hi

I have a Windows 7 with Studio 2017 installed. I am trying to deactivate the licence so I can then buy an upgrade and install Studio Freelance 2022 but I get an error on the program stating cannot establish connection.

I tried doing it offline and also gave an error. I finally tried to rest and also got an error. 

Any help please ? thanks. 

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