I have problems activating my Trados 2015 licence in a new laptop following deactivation in an old laptop. I have entered the deactivation certificate without success.

I have problems activating my Trados 2015 licence in a new laptop following deactivation in an old laptop. I have entered the deactivation certificate without success.

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00783854 .
We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00783854 .