License deactivation/reset AND license upgrade not working

Question

Hi everyone, 
 I just reinstalled my computer (PC, Windows 11) and I would like to take the opportunity to install my Studio 2022 (purchased in November 2022). 
 I tried to deactivate/reset the license on my previous install multiple times over the next few days, but kept getting the error message below. 
 Same if I try to upgrade my license from my RWS account, I get the same exact error message. Reloading/refreshing does nothing. 
 Would it be possible to log a ticket for this? 
 Many thanks in advance. 
 
 Kind regards, 
 Nelia Fahloun

Sorin Perta · Answer

Nelia Fahloun We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00784107 .

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License deactivation/reset AND license upgrade not working